10 Tips For Better Web Sites
By Tony L. Callahan
3. Focus The Site
Make certain your web site is focused on the goal, selling your product or service. A site offering many unrelated products is not necessarily unfocused, but this is often the case. If your business does offer many products, dedicate a unique page for each instead of trying to sell them all from one page. Up-selling or cross selling is vital but don't dedicate so much to it that the customer feels caught in a bait and switch. Make mention of other products but do so subtly.
4. Credibility Is Crucial
The most professionally designed site won't sell if your customers don't believe in you. The impersonal nature of the Internet breeds a certain level of mistrust. For your web site to be successful you must overcome this tendency.
A clear privacy statement is one way to build your credibility. Every commercial web site should have a privacy statement posted on line. Provide a prominent link to your privacy statement from every page on the site as well as from any location that you are asking your visitors for personal information. Provide legitimate contact information on line. Your contact information should include an email address, mailing address, phone number and a fax number, if applicable. If you are unwilling to provide this information to your customers, how can they trust (or buy from) you?
5. Offer A Guarantee
Offer an ironclad, no exceptions money back guarantee. This item is really a credibility issue but it is important enough to warrant its own mention. What better way to establish your customer's trust than to eliminate any risk for them? If the customer sees that your are willing to assume all of the risk, they will immediately be more inclined to trust you.
6. Make Payment Easy
Offer a variety of payment methods for your customer. If you don't currently take credit cards, start immediately. You can either set up a merchant account or use one of the many credit card clearing houses. Take checks on line. Provide an address for those who prefer to pay by cash, check or money order. Make sure the payment process is clear, easy to access and intuitive to use. Eliminate as many steps as possible. Do not ask for any more information than is necessary to complete the transaction. Nothing frightens a customer off faster than feeling that their privacy is being invaded.
7. Simple Navigation
Make site navigation easy and intuitive. While it may be artistic to make your index page all black and hide the link to continue, will that generate business? If your customer can not navigate your site to find what they want, they will go elsewhere. Limit the choices and direct your customers through a sales process.
Make sure the site is consistent in look, feel and design. Nothing is more jarring and disturbing to a customer than feeling as if they have just gone to another site. Keep colors and themes constant throughout the site.
9. Design for indexing
85% of all web users find what they are looking for via the top search engines. Make sure that your page is designed to maximize your placement. Focus on your keywords and keyword density but don't sacrifice your message. Utilize the meta tags keywords, description and title. Use your keywords when naming your pages.
10. Content is (still) king
Good content sells product. Ask yourself the following questions. Does your copy convey the message you wish to get across to your visitors? Is it compelling? Does it lead your visitor through the sales process? Have others review, critique and edit your copy to insure it is delivering the intended message. Always double check your spelling and grammar.
Implementing the ten steps above probably will not make your site as successful as Yahoo or Amazon overnight. If they are implemented correctly and integrated into an overall web site design and marketing campaign, you should see a marked improvement in the site's traffic and sales.
Tony L. Callahan, is a successful Internet Promotions Consultant with more than twenty years of industry experience and is president of his own Internet marketing company, Link-Promote. He also publishes Web-Links Monthly, a newsletter full of tips, tricks, tools and techniques for successful web site promotions. To subscribe, send e-mail to: Web-Linksfirstname.lastname@example.org.
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